Samara is an AI workforce built for outpatient healthcare practices. You get 6 AI team members that handle scheduling, no-shows, reputation management, SEO, and patient growth. They work inside your EHR, not outside it. Think of it like hiring a full front-office and marketing team that works 24/7, never calls in sick, and doesn't need benefits. It's the closest thing to cloning your best staff.

Which types of healthcare practices does Samara work with?

Any outpatient practice. We work with medical practices, dental offices, eye care providers, chiropractic clinics, mental health practices, med spas, orthopedic groups, physical therapy clinics, podiatry offices, dermatology practices, pediatrics, audiology clinics, plastic surgery centers, nutritionists, and veterinary practices. That's 15+ specialties and counting. Same platform, same 6 AI team members, configured specifically for your specialty and workflow.

How is Samara different from Weave, NexHealth, or Sully.ai?

Most competitors focus on one thing. Weave does patient communications. NexHealth handles front-office automation. Sully.ai targets hospitals with clinical AI. Samara gives you 6 AI team members that cover scheduling, no-shows, reputation management, SEO, and patient growth all in one platform. Plus you get bi-directional EHR sync with 300+ systems. No duct-taping five different tools together. One AI workforce that actually talks to your EHR.

Do I need technical skills to get started?

Not at all. Our team handles the entire setup. That includes EHR integration, scheduling rules, communication templates, and staff training. You don't need to install anything or configure databases. We'll have you live within 2-4 weeks, and your staff will feel comfortable using it from day one.

Does Samara integrate with my EHR or PMS?

Yes. Samara connects with 300+ EHR and PMS systems through bi-directional sync. That includes Athenahealth, DrChrono, eClinicalWorks, Greenway, NextGen, ModMed, Dentrix, Open Dental, Eaglesoft, Curve Dental, ChiroTouch, Jane App, RevolutionEHR, TherapyNotes, SimplePractice, and many more. Your EHR stays the single source of truth. No double data entry. No copy-pasting between systems.

What if we switch EHR systems later?

Samara is completely EHR-agnostic. If you switch systems down the road, our team handles the transition for you. We'll reconnect everything with minimal disruption to your practice. You won't skip a beat.

Does Samara work with our existing website?

Yes. We embed scheduling widgets and booking buttons directly into your existing site. Patients book appointments without ever leaving your page. Everything matches your branding, so it feels like a natural part of your website. No redirects, no clunky third-party pages.

How does the 60-second patient booking work?

A patient finds you on Google, your website, or social media. They pick a provider, see real-time availability, choose a time, and confirm. Done in under 60 seconds. No account creation. No phone calls. No waiting on hold. The appointment syncs instantly with your EHR. Shika, our AI Scheduler, handles the whole process 24/7. Patients book at midnight, on weekends, whenever it's convenient for them.

What is Reserve with Google?

Reserve with Google lets patients book appointments directly from Google Search and Google Maps results. They don't even need to visit your website. Samara is a certified Google Partner, which means we can activate this for your practice. It dramatically increases patient acquisition because you're catching people at the exact moment they're searching for care.

How does Samara cut no-shows?

Vini, our AI Receptionist, takes care of it. She sends automated confirmations and reminders via text and email. Patients confirm with one tap. When someone cancels, the waitlist kicks in automatically to fill that slot. The result? 75-90% fewer no-shows. That's thousands in recovered monthly revenue that used to just vanish from your schedule.

How does insurance verification work?

Patients select their insurance carrier during booking. The system runs real-time verification for major carriers right then and there. Fewer claim denials. Less time on the phone chasing down coverage details. Patients know what they owe before they walk in the door. Your front desk stops playing insurance detective.

What patient communications does Samara automate?

Appointment confirmations, reminders, recall notices, treatment plan follow-ups, pre-appointment instructions, post-visit care messages, review requests, and secure two-way messaging. All of it is customizable and branded to your practice. Your patients hear from you consistently without your staff lifting a finger.

How does Samara grow our Google reviews?

Arshi, our AI Reputation Expert, sends review requests at exactly the right moment after a visit. Happy patients get a gentle nudge toward a 5-star Google review. Unhappy patients get routed privately through our Reputation Shield so you can address their concerns before anything goes public. Most practices see a 300-500% increase in Google reviews within the first year. That matters because 88% of patients read reviews before choosing a provider.

What happens with negative reviews?

Our Reputation Shield catches dissatisfied patients before they post publicly. Instead of airing frustrations on Google, they share feedback privately with your practice. You learn what went wrong. You act on it. Your public Google rating stays protected. It's not about hiding problems. It's about solving them before they become permanent one-star reviews.

Can Samara respond to Google reviews for us?

Yes. You can respond to every Google review directly from your Samara dashboard. Professional, consistent responses across the board. No more logging into Google Business Profile, hunting down reviews, and typing out individual replies. It's all in one place.

Is Samara HIPAA compliant?

Absolutely. We use end-to-end encryption, role-based access controls, multi-factor authentication, and comprehensive audit logging. We execute Business Associate Agreements with every practice. We run regular security assessments. Patient data never leaves your control. This isn't an afterthought for us. It's foundational.

How is patient data protected?

Encryption at rest and in transit. Role-based access controls so only the right people see the right data. Multi-factor authentication. Regular penetration testing. Secure data centers with physical access controls. Comprehensive audit logging. Ongoing employee security training. We don't cut corners on this.

How long does it take to get started?

Most practices are live in 2-4 weeks. That covers EHR integration, scheduling configuration, staff training, and go-live support. You'll have a dedicated implementation specialist walking you through every step. We don't hand you a login and wish you luck.

What kind of support do you provide?

Staff training sessions to get your team comfortable. A dedicated implementation specialist during onboarding. Ongoing customer success management after launch. Technical support via phone, email, and chat. Regular check-ins to make sure everything is running smoothly. We're in this with you for the long haul.

Can Samara be customized for our practice?

Yes. We configure scheduling rules, provider preferences, appointment types, communication templates, and workflow settings to match how your practice actually operates. Patient-facing interfaces match your branding too. It doesn't feel like a generic tool. It feels like yours.

How is Samara priced?

We offer three tiers. SamaraOS is built for single-location practices. Samara AI Teams is for multi-location practices and includes all 6 AI team members. Samara AI Platform is our enterprise solution for larger organizations. All plans are monthly subscriptions with annual discounts available. We'll walk you through pricing during your demo so you know exactly what you're getting.

Is there a long-term contract?

We offer both annual and month-to-month options. Annual contracts get you better pricing. But if you need flexibility, month-to-month is there. We'd rather earn your business every month than lock you into something you're not happy with.

Are there setup fees?

Implementation fees vary based on the complexity of your integration and customization needs. During your consultation, we'll give you a transparent breakdown of every cost. No surprises. Most practices find the ROI from reduced no-shows and increased patient volume covers setup costs within the first few months.

Do you offer a satisfaction guarantee?

Yes. If Samara doesn't meet the expectations we set during onboarding, we'll fix it or adjust your subscription. It's that simple. We'll move mountains to make sure your practice succeeds with Samara.

How quickly will we see results?

You'll see measurable improvements within 30 days. No-shows drop almost immediately. Google reviews start growing within weeks. Online booking typically jumps 15-20% in the first month. Full ROI within 90 days. Sam, our AI Office Manager, tracks every metric so you can see exactly what's working and where you're gaining ground.

What ROI can we expect?

Practices using Samara typically recover $12,000+ in monthly revenue, cut marketing spend by 40-60%, save 20+ hours of staff time per week, and hit 90%+ patient satisfaction scores. During your demo, we'll build custom ROI projections for your practice so you can see the numbers before you commit.

Do you have case studies?

Yes. We have case studies from medical practices, dental offices, chiropractic clinics, eye care providers, mental health practices, and med spas. We'll share the most relevant ones during your demo so you can see results from practices like yours.

How do I get started?

Book a 30-minute demo with our team. You'll see the platform in action, get a customized proposal for your practice, and we can have you live within 2-4 weeks. No pressure, no 90-minute sales pitch. Just a straightforward look at what 6 AI team members can do for your practice.

Can we try Samara before committing?

We don't offer free trials because getting you set up requires real EHR integration work. But you do get a satisfaction guarantee and flexible contract terms. Most practices see positive ROI within 90 days, so the risk is minimal. We're confident enough in what we deliver that we'll put our money where our mouth is.

How do I book a demo?

Click the Book a Demo button on our site or visit samarawell.com/bookdemo. It takes 30 minutes, there's no commitment, and you'll see firsthand what 6 AI team members can do for your practice. That's it. No hoops to jump through.

Frequently Asked Questions